Critically evaluate the conceptual and theoretical Essays

Critically evaluate the conceptual and theoretical Essays Critically evaluate the conceptual and theoretical Essay Critically evaluate the conceptual and theoretical Essay 1.It seems no consideration of terrorist act s definition can get down without the statement: One adult male s terrorist is another adult male s freedom combatant, ( Laqueur, 1987:302 ) . And this statement seems to be at the bosom of what many consider to be the job with supplying a definition of terrorist act: it all depends on position. Surely specifying terrorist act has neer been a more of import or necessary exercising, with many political groups and administrations around the universe holding to cover with terrorist activity, there is an of all time greater demand to understand its nature. A definition of terrorist act is required, among other grounds, to implement international Torahs, to guarantee international cooperation and make up ones mind on violative action ( Ganor, 2002 ) . The sheer scope of definitions of terrorist act is possibly best illustrated by Schmidt and Jongman ( 1988 ) who cite 109 different definitions. By analyzing these definitions for significances, it is possible to name the factors most normally found to be of import. Force or force appears in 83.5 % of definitions, a political motive is in 65 % , reference of panic or fright is in 51 % , menaces in 47 % . The staying classs include psychological effects, differences between the victims and the marks and planned actions. Why the confusion? How is it possible that merely 65 % of definitions contain reference of political motive when it is normally cardinal to terrorist activity? Possibly the reply lies in the gap quotation mark from Laqueur ( 1987 ) that it all depends on the position. Ganor ( 2002 ) points to the evident duality sometimes set up in the literature between national release and terrorist act. While national release has been considered a justified terminal to contend for, can terrorism truly be used as a justified agencies? Again, it all depends on position. From Syria s official place, it does non back up terrorist act but does back up national release. Unfortunately, the agencies it uses to accomplish this terminal are considered by many to be terrorist act. Possibly underlying Syria s place, like that of the Irish Republican Army ( IRA ) is what Taylor ( 1988 ) considers the moral justification. The moral justification can be used by both authoritiess and independent administration to warrant actions that might otherwise look similar to terrorist Acts of the Apostless ( Ruby, 2002 ) . This clearly raises one of the cardinal jobs in the definition of terrorist act, over which much attempt has been expended in the literature: should terrorism be defined by its agencies or its ends? Garrison ( 2004 ) comes down strongly on the side of ends, reasoning that terrorist act should be defined by its effort to consequence a alteration in society by utilizing panic. Garrison ( 2004 ) sees terrorist act as a tool that is used by many different groups and, in that sense, does non let differentiations to be made between these groups. To do differentiations it is necessary to see terrorist act s purpose. In this definition so, the targeting of civilians is non a necessary and sufficient status for placing terrorist act ( Garrison, 2004 ) . An alternate point of view focal points on the agencies of terrorist activity to specify terrorist act ( Cooper, 2001 ) . Ganor ( 2002 ) points out that a terrorist and a freedom combatant may hold the same ends, but they are pursued in different manners. Here, so, aiming civilians becomes the cardinal point of definition. Concentrating on the act itself makes a bunk of the word picture made between national release and terrorist act in its ultimate purposes. Alternatively Ganor ( 2002 ) negotiations of the different types of unconventional warfare usually carried out between a province and an administration of some signifier. When an administration contending against the province onslaughts military marks, that is guerrilla warfare, when the administration attacks non-military marks, that is terrorist act. This means that freedom combatants, revolutionists and nihilists could be either terrorists or legitimate battlers involved in guerilla warfare. To what extent are these definitions dichotomous? Clearly they are non one stresses political terminals, and the other stresses the agencies. Each efforts to except the other s definition to a certain extent, while admiting its legitimacy to some extent. Legal systems around the universe, nevertheless, do non hold the luxury of this elusiveness. This means that some states use political or spiritual terminals in specifying terrorist act and some focal point on the Acts of the Apostless carried out ( Ramraj, Hor A ; Roach, 2005 ) . The troubles in specifying terrorist act can be made even clearer when sing how definitions are frequently either over- or under-inclusive ( Shanahan, 2005 ) . Is a terrorist ever a radical? Shanahan ( 2005 ) points out they many authoritiess may perpetrate terrorist Acts of the Apostless to stay in power. Terrorists frequently attack both military and non-military marks, thereby doing loss of life and hurt to both civilian and non-civilian marks. Shanahan ( 2005 ) even argues that onslaughts on military forces can be Acts of the Apostless of terrorist act. Further, definitions of terrorist act in footings of menaces to life and limb do non include harm to belongings. Even more bewilderingly, it is non ever possible to separate between alleged combatants and non-combatants . In decision, specifying terrorist act is so hard, one author who has been analyzing it for many old ages has resorted to explicating that we know terrorist act when we see it ( Cooper, 2001 ) . While this may be true, from an international legal position this subjective definition is non sufficient. In world, different groups cleaving to definitions of terrorist act that suit their political intents. Academicians have tried to umpire this definitional brawl, with some limited success. Some strong definitions of terrorist act have been distilled, but the existent litmus trial is whether these can be universally adopted. Sing the utmost troubles in definition illustrated by the easiness of over-inclusive or under-inclusive classs, cosmopolitan acceptance of a definition of terrorist act seems improbable. 2.Northern Ireland foremost came into being as a consequence of guerilla warfare by the Irish Republican Army ( IRA ) in the 1920s. The IRA was contending against Britain to make a province independent of the UK. In 1921 the Anglo-Irish Treaty was signed which partitioned Ireland into a southern independent democracy and Northern Ireland, each with their ain authoritiess. Publicly, the UK authorities saw the divider as an ineluctable move designed to avoid a civil war. The IRA continued their run to seek to throw out the British authorities from Northern Ireland. But, this had small consequence and until 1968 the UK authorities did non interfere with the Northern Irish authorities ( White A ; White, 1995 ) . While the IRA continued to run between 1920 and the mid-1960s, they were made illegal in the 1930s and merely carried out sporadic runs over that clip ( Thane, 2001 ) . It was nt until the late sixtiess that the IRA all of a sudden rose to unprecedented prominence. In the 1960s a mostly peaceable motion for civil rights began to develop ( White A ; White, 1995 ) . Analogues have been drawn between this rise of feeling and the civil rights motion in the US ( McGarry, 2001 ) . The Irish run originally centred on deriving rights for Catholics life in Northern Ireland. Through the 1960s tensenesss rose as the runs met opposition from the Royal Ulster Constabulary and Protestant demonstrators. Finally the British ground forces was mobilised in 1969 to assist squelch public perturbations. Over the following few old ages force exploded and the Irish authorities failed to maintain it under control. An of import factor in the rise of the IRA was a split that occurred in 1970 in the IRA from which the Provisional IRA emerged as the more violent and hawkish wing. One of the Irish authorities s last actions was to present internment in August 1971, an act designed to incarcerate those thought to be members of the IRA. The IRA, nevertheless, maintained that in this monolithic operation to collar 342 people, merely 30 were existent IRA members ( Mulholland, 2003 ) . The event to force the state of affairs over the border was Bloody Sunday 1972 when the British ground forces shooting dead 14 unarmed demonstrators. Mulholland ( 2003 ) argues that this lead to the prostration of resistance to political force. Soon afterwards the UK authorities efficaciously reimposed direct regulation and the Irish Parliament was dissolved. After this, the IRA saw a monolithic rise in its rank, particularly from within the Official IRA, and units in Northern Ireland ( Smith, 1995 ) . The ground for the rise in the IRA s power has been examined in several different ways. Many have focussed on the sudden public groundswell of sentiment that force was non merely justified, but required. White ( 1989 ) has suggested the causes of the societal revolution which the IRA made manifest prevarication in the mobilization position. The traditional position is that economic inequalities result in rebellion, but the mobilization position puts greater accent on the costs and benefits of action, reasoning that people s grudges remain comparatively stable. Turning to Ireland in the 1970s, several factors are seen to be of import in the changing manner people view guerilla warfare. White ( 1989 ) argues that it is province repression which can be seen with the British ground forces and internment that makes people place an unfairness. Second, people believe that others feel the same manner and, eventually, they decide that force is possible and it will be effectual. White ( 1989 ) finds support for this thesis in his interviews with political militant, indexing of bombardments and shots carried out in Derry every bit good as steps of economic want. Further grounds for this thesis, specifically concentrating on province repression was found in a survey carried out by White and White ( 1995 ) . They found two dimensions of province repression. The first is official repression, an illustration of which is the internment. The 2nd is informal province repression, as carried out by the British ground forces. This theory goes portion manner to explicating the rapid rise of the IRA, but the point has been made by Bell ( 1973 ) that the state of affairs had been ripe for a revolution in Ireland for 50 old ages, so why did it non get down until 1969? Many causes were involved: foremost, the civil rights run lowered people s tolerance of subjugation. Second, the British ground forces, through their actions, lost regard in Catholic eyes. Third, the security forces did non look able to maintain control. Fourth, there seemed to be an advantage at that place, if merely person could take it. For Catholics, while Stormont was non legitimate, it had at least been able to exert authorization in the yesteryear. This was no longer the instance. For all these chief grounds, people began to take their support for the British ground forces and travel it over to the IRA ( Bell, 1973 ) . In decision, there were a figure of different factors that affected the rise of the IRA between 1969 and 1974. There was a reduced belief by members of the Irish community that the official governments could maintain control of a state of affairs gyrating into force. This was combined with a turning belief the costs of an rebellion were outweighed by the likely benefits. Increasing degrees of force were spurred by lifting degrees of repression directed against the people by the authorities. A mobilization position leads to the thought that these influences, along with others, turned public sentiment in favor of the IRA. This displacement in sentiment led to a big addition in IRA rank, which allowed it to well increase its operations to the extent that, by 1974, it had become one of the strongest terrorist groups in Western Europe. Mentions Bell, J. ( 1973 ) . The Escalation of Insurgency: The Provisional Irish Republican Army s Experience, 1969-1971.The Review of Politics, 35( 3 ) , 398-411. Cooper, H. ( 2001 ) . Terrorism: The Problem of Definition Revisited.American Behavioral Scientist, 44( 6 ) , 881-893. Ganor, B. ( 2002 ) . Specifying Terrorism: Is One Man s Terrorist another Man s Freedom Fighter?Police Practice and Research, 3( 4 ) , 287-304. Garrison, A. ( 2004 ) . Specifying terrorist act: doctrine of the bomb, propaganda by title and alteration through fright and force. Criminal Justice Studies: A Critical Journal of Crime, Law and Society, 17( 3 ) , 259-279. Laqueur, W. ( 1987 ) .The Age of Terrorism. Toronto: Small, Brown and Company. McGarry, J. ( 2001 ) .The Northern Ireland and the Divided Universe: Post-agreement Northern Ireland in Comparative Perspective. Oxford: Oxford University Press. Mulholland, M. ( 2003 )Northern Ireland: A Very Short Introduction. Oxford: Oxford University Press. Ramraj, V. , Hor, M. , A ; Roach, K. ( 2005 ) . Introduction. In: V. Ramraj, M. Hor, A ; K. Roach ( Eds. ) .Global anti-terrorism jurisprudence and policy. Cambridge: Cambridge University Press. Ruby, C. ( 2002 ) . The Definition of Terrorism.Analysiss of Social Issues and Public Policy, 2( 1 ) , 9-14. Schmidt, A. P. , A ; Jongman, A. I. ( 1988 ) .Political Terrorism: A New Guide to Actors, Writers, Concepts, Data Bases, Theories, and Literature. North-Holland: Transaction Books. Shanahan, T. ( 2005 ) .Doctrine 9/11: Thinking about the War on Terrorism. Chicago, IL: Open Court. Smith, M. L. R. ( 1995 ) .Contending for Ireland? The military scheme of the Irish Republican Movement. Oxford: Routledge. Taylor, M. ( 1988 ) .The Terrorist. London: Brassey s Defence Publishers. Thane, P. ( 2001 )Cassell Dictionary of Twentieth Century Britain. London: Cassell Reference. White, R. ( 1989 ) . From Peaceful Protest to Guerrilla War: Micromobilization of the Provisional Irish Republican Army.The American Journal of Sociology, 94( 6 ) , 1277-1302. White, R. , A ; White, T. ( 1995 ) . Repression and the Broad State: The Case of Northern Ireland, 1969-1972.The Journal of Conflict Resolution, 39( 2 ) , 330-352.

USS Shangri-La (CV-38) in World War II and Vietnam

USS Shangri-La (CV-38) in World War II and Vietnam An  Essex-class aircraft carrier, USS Shangri-La  (CV-38) entered service in 1944. One of over 20 Essex-class carriers built for the US Navy during  World War II, it joined the US Pacific Fleet and supported Allied operations during the final phases of the  island-hopping campaign  across the Pacific. Modernized in the 1950s,  Shangri-La  later served extensively in the Atlantic and Mediterranean before taking part in the Vietnam War.   Completing its time off Southeast Asia, the carrier was decommissioned in 1971. A New Design Designed in the 1920s and 1930s, the US Navys  Lexington- and  Yorktown-class aircraft carriers were intended to meet the limitations set forth by the  Washington Naval Treaty. This levied restrictions on the tonnage of different types of warships as well as placed a ceiling on each signatory’s total tonnage. This system was further revised and extended by the 1930 London Naval Treaty. As the international situation deteriorated in the 1930s, Japan and Italy elected to depart the treaty structure. With the collapse of the treaty, the US Navy moved forward with efforts to create a new, larger class of aircraft carrier and one which made use of the experiences gained from the  Yorktown-class. The resulting ship was wider and longer as well as possessed a deck-edge elevator system. This had been incorporated earlier on  USS  Wasp  (CV-7). The new class would normally embark an air group of 36 fighters, 36 dive bombers, and 18 torpedo planes. This included the  F6F Hellcats, SB2C Helldivers, and  TBF Avengers. In addition to embarking a larger air group, the new design mounted a more powerful anti-aircraft armament. The Standard Design Construction commenced on the lead ship,  USS  Essex  (CV-9), on April 28, 1941. With the US entry into  World War II following the  attack on Pearl Harbor, the  Essex-class soon became the US Navys principal design for fleet carriers. The first four vessels after  Essex  followed the class initial design. In early 1943, the US Navy requested several changes to improve future vessels. The most noticeable of these changes was lengthening the bow to a clipper design which permitted the installation of two quadruple 40 mm mounts. Other alterations included moving the combat information center under the armored deck, enhanced ventilation and aviation fuel systems, a second catapult on the flight deck, and an additional fire control director. Referred to as the long-hull  Essex-class or  Ticonderoga-class by some, the US Navy made no distinction between these and the earlier  Essex-class ships. Construction The first ship to move forward with the altered Essex-class design was USS  Hancock  (CV-14) which was later re-named Ticonderoga. This was followed by additional ships including USS Shangri-La (CV-38).   Construction commenced January 15, 1943, at the Norfolk Naval Shipyard. A significant departure from US Navy naming conventions, Shangri-La referenced a distant land in James Hiltons Lost Horizons. The name was chosen as President Franklin D. Roosevelt had cheekily stated that the bombers used in the 1942 Doolittle Raid had departed from a base in Shangri-La.   Entering the water on February 24, 1944,  Josephine Doolittle, wife of Major General Jimmy Doolittle, served as sponsor. Work quickly advanced and Shangri-La entered commission on September 15, 1944, with Captain James D. Barner in command.  Ã‚   USS Shangri-La  (CV-38) - Overview Nation:  United StatesType:  Aircraft CarrierShipyard:  Norfolk Naval ShipyardLaid Down:  January 15, 1943Launched:  February 24, 1944Commissioned:  September 15, 1944Fate:  Sold for scrap, 1988 Specifications Displacement:  27,100 tonsLength:  888 ft.Beam:  93 ft. (waterline)Draft:  28 ft., 7 in.Propulsion:  8 Ãâ€" boilers, 4 Ãâ€" Westinghouse geared steam turbines, 4 Ãâ€" shaftsSpeed:  33 knotsComplement:  3,448 men Armament 4 Ãâ€" twin 5 inch 38 caliber guns4 Ãâ€" single 5 inch 38 caliber guns8 Ãâ€" quadruple 40 mm 56 caliber guns46 Ãâ€" single 20 mm 78 caliber guns Aircraft 90-100 aircraft World War II Completing shakedown operations later that fall, Shangri-La departed Norfolk for the Pacific in January 1945 in company with the heavy cruiser USS Guam  and the destroyer USS Harry E. Hubbard.. After touching at San Diego, the carrier proceeded to Pearl Harbor where it spent two months engaged in training activities and carrier-qualifying pilots. In April, Shangri-La left Hawaiian waters and steamed for Ulithi with orders to join Vice Admiral Marc A. Mitschers Task Force 58 (Fast Carrier Task Force).   Rendezvousing with TF 58, the carrier launched its first strike the next day when its aircraft attacked Okino Daito Jima. Moving north Shangri-La then began supporting Allied efforts during the Battle of Okinawa. Returning to Ulithi, the carrier embarked Vice Admiral John S. McCain, Sr. in late May when he relieved Mitscher.   Becoming flagship of the task force, Shangri-La led the American carriers north in early June and began a series of raids against the Japanese home islands. The next several days saw Shangri-La evade a typhoon while shuttling between strikes on Okinawa and Japan. On June 13, the carrier departed for Leyte where it spent the remainder of the month engaged in maintenance. Resuming combat operations on July 1, Shangri-La returned to Japanese waters and began a series of attacks across the length of the country. These included strikes that damaged the battleships Nagato and Haruna. After replenishing at sea, Shangri-La mounted multiple raids against Tokyo as well as bombed Hokkaido. With the cessation of hostilities on August 15, the carrier continued to patrol off Honshu and airdropped supplies to Allied prisoners of war ashore. Entering Tokyo Bay on September 16, it remained there into October.   Ordered home, Shangri-La arrived at Long Beach on October 21. Postwar Years    Conducting training along the West Coast in early 1946, Shangri-La then sailed for Bikini Atoll for the Operation Crossroads atomic testing that summer. After this was completed, it spent much of the next year in the Pacific before being decommissioned on November 7, 1947. Placed in the Reserve Fleet, Shangri-La remained inactive until May 10, 1951. Re-commissioned, it was designated as an attack carrier (CVA-38) the following year and was engaged in readiness and training activities in the Atlantic.   In November 1952, the carrier arrived at Puget Sound Naval Shipyard for a major overhaul. This saw Shangri-La receive both SCB-27C and SCB-125 upgrades. While the former included major alterations to the carriers island, relocation of several facilities within the ship, and the addition of steam catapults, the later saw the installation of an angled flight deck, an enclosed hurricane bow, and a mirror landing system.    Cold War The first ship to undergo the SCB-125 upgrade, Shangri-La was the second American carrier to possess an angled flight deck after USS Antietam (CV-36). Completed in January 1955, the carrier rejoined the fleet and spent much of the year engaged in training before deploying to the Far East in early 1956. The next four years were spent alternating between San Diego and Asian waters. Transferred to the Atlantic in 1960, Shangri-La participated in NATO exercises as well as moved to the Caribbean in response to troubles in Guatemala and Nicaragua. Based at Mayport, FL, the carrier spent the next nine years operating in the western Atlantic and Mediterranean. Following a deployment with the US Sixth Fleet in 1962, Shangri-La underwent an overhaul at New York which saw installation of new arrestor gear and radar systems as well as removal of four 5 gun mounts. Vietnam While operating in the Atlantic in October 1965, Shangri-La was accidentally rammed by the destroyer USS Newman K. Perry. Though the carrier was not badly damaged, the destroyer suffered one fatality.   Re-designated an anti-submarine carrier (CVS-38) on June 30, 1969, Shangri-La received orders early the following year to join the US Navys efforts during the Vietnam War. Sailing via the Indian Ocean, the carrier reached the Philippines on April 4, 1970. Operating from Yankee Station, Shangri-Las aircraft commenced combat missions over Southeast Asia. Remaining active in the region for the next seven months, it then departed for Mayport via Australia, New Zealand, and Brazil. Arriving home on December 16, 1970, Shangri-La began preparations for inactivation. These were completed at the Boston Naval Shipyard. Decommissioned on July 30, 1971, the carrier moved to the Atlantic Reserve Fleet at the Philadelphia Naval Shipyard. Stricken from the Naval Vessel Register on July 15, 1982, the ship was retained to provide parts for USS Lexington (CV-16).   On August 9, 1988, Shangri-La was sold for scrap.

Do labor unions increase the wages of workers Essay

Do labor unions increase the wages of workers - Essay Example It is due to this rift that Unions have to come in and provide with a compromising solution to such issue. The activities of Labor unions vary in accordance with the needs of the workers and the activity whereby the Labor Unions negotiate terms and conditions with the employers on matters regarding wage and working condition is referred to as Collective bargaining (Taylor et al, 2010). Labor Unions gained massive popularity during the initial 19th century but after mid 19th century, Labor Unions started losing their grip and popularity and it was in 1980 that union membership fell down drastically within Europe (Wilenius, 2004). The fall in Union membership did not put an end to the Union’s ability to influence wages for employees. There are many ways in which Unions may be able to influence the pay rate of employees working in an organization. The most common ways include: The unions may halt production by advising employees to go on a strike, strike or lock-downs may cause s evere problems for organizations that would be running on strict production-runs. Unions may increase the demand for labor services by providing reduced workers from the union. Unions may force governments to disallow foreign import of skilled or unskilled employees. Unions may restrict supply of competitive inputs. If a Labor Union would not restrict the supply of labor and workforce, the market position would be at an equilibrium position i.e. the supply and the demand would be in a balanced position but if the Labor Union restricts the supply of labor, there would be excessive demand that would have to be met because of the low level of employment. This reduction in the labor would cause the wage rates to rise. All of this would happen because of the supply restrictions. This can be showed graphically as follows: This wage increase is also achieved by Labor Unions by using other techniques such as collective bargaining. Labor Unions use threatening techniques such as strikes and lock-downs in order to achieve wage increases. This can be further represented graphically as follows: In both the scenarios, the end result of achieving a rise in the wage rate is achieved by the Labor Unions but the ways of achieving the wage rate is relatively different from each other. Labor Unions tend to be more powerful when there is no substitute for human work force but where the option of machinery and automated techniques exist; Labor Unions become ineffective in forcing a wage increase of higher employment rate for their workers. With the inception of more advanced technology and increased use of automated techniques during the course of production, Labor Unions effect has been reduced heavily as machinery has worked as a strong substitute for human in the production-runs. Although automated techniques have reduced the impact of the Unions, research has shown that union members are able to get better wages than non union members. This is primarily because of the extra fo rce and pressure applied by the Unions on behalf of all their member workers. A research conducted by the AFL-CIO (America’s Union Movement) clearly suggested that collective bargaining raises wages for union members rather than the non-union ones. Source: AFL-CIO (America’s Union Movement), 2011 Labor Unions are usually called upon as monopolistic, this is because of their forceful nature of dictating terms upon employers by prescribing a wage rate but this monopolistic nature cannot be

Scheduling and Project Management Essay Example | Topics and Well Written Essays - 500 words

Scheduling and Project Management - Essay Example (Duncan, 1996, pp.4-5) Project Management involves balancing a number of competing demands on time, cost, and quality, and meeting the expectations of various stakeholders. Although several aspects of project management such as PERT/CPM planning are unique to it, there are other areas that overlap with other functional areas of management such as organizational behaviour, financial forecasting, and contracting. (Duncan, 1996, p.8) In order to take care of these activities, project management needs an organization structure. The commonly employed organizational structures are functional, project, and matrix structures. Under functional structure, all similar functional activities such as finance or HR are grouped together under one common head. In a project specific structure, the project manager has different functional experts under her. Matrix structures are those in which there is dual control. Wal-Mart, being primarily a retail giant, is unlikely to have a purely project specific management structure. This means that the project manager will have to get things done through functional heads.

Knowles Separate Peace Essays: Self-Knowledge and Inner-Peace

A Separate Peace: Self-Knowledge and Inner-Peace The theme suggested in the closing paragraph of the novel A Separate Peace is that people create their own enemy and then they defend themselves laboriously and obsessively against their imaginary enemy. They develop a particular frame of mind to allay the fear that arises while facing their nonexistent enemy. In the novel, the protagonist, Gene, tries to fight a war with his best friend, Finny, not realizing that the enemy he sees is not Finny but is his own insecurity. At the beginning Gene believes that Finny is actually his enemy who is trying to sabotage him. Gene thinks that Finny envies his academic ability just as he envies Finny's extraordinary athletic ability. To feel better about himself, Gene lowers Finny to his level so that they are "even, even in enmity.† Gene's attitude toward Finny is a manifestation of his jealousy and lack of self-confidence. Finny, on the other hand is extremely confident. He never had the evil thoughts about destroying Gene's grades - he is too innocent of a person to have such thought. Furthermore, Finny, being a carefree person, does not even care about his own grades, and certainly not Gene's grades. Gene does not realize the truth, or perhaps he simply does not want to admit the truth. He has created an enemy to protect himself from acknowledging that he is not completely satisfied with his character, or lack of thereof. Gene finally realizes that Finny is not tryin... ...defenses that people have constructed are as useless as the "Maginot Lines"; they only prevent people from analyzing their emotions and characters. People should view the enemy and the war in a more objective perspective, and try to understand themselves. Only by doing so can they eventually find their identity.

Heuristic Evaluation

Usability Techniques Heuristic Evaluation – A System Checklist| By Deniese Pierotti, Xerox Corporation Heuristic Evaluation – A System Checklist 1. Visibility of System Status The system should always keep user informed about what is going on, through appropriate feedback within reasonable time. #| Review Checklist| Yes No N/A| Comments| 1. 1| Does every display begin with a title or header that describes screen contents? | O O O|   | 1. 2| Is there a consistent icon design scheme and stylistic treatment across the system? | O O O|   | 1. 3| Is a single, selected icon clearly visible when surrounded by unselected icons? O O O|   | 1. 4| Do menu instructions, prompts, and error messages appear in the same place(s) on each menu? | O O O|   | 1. 5| In multipage data entry screens, is each page labeled to show its relation to others? | O O O|   | 1. 6| If overtype and insert mode are both available, is there a visible indication of which one the user is in? | O O O|   | 1. 7| If pop-up windows are used to display error messages, do they allow the user to see the field in error? | O O O|   | 1. 8| Is there some form of system feedback for every operator action? | O O O|   | 1. | After the user completes an action (or group of actions), does the feedback indicate that the next group of actions can be started? | O O O|   | 1. 10| Is there visual feedback in menus or dialog boxes about which choices are selectable? | O O O|   | 1. 11| Is there visual feedback in menus or dialog boxes about which choice the cursor is on now? | O O O|   | 1. 12| If multiple options can be selected in a menu or dialog box, is there visual feedback about which options are already selected? | O O O|   | 1. 13| Is there visual feedback when objects are selected or moved? | O O O|   | 1. 4| Is the current status of an icon clearly indicated? | O O O|   | #| Review Checklist| Yes No N/A| Comments| 1. 15| Is there feedback when function keys are pressed ? | O O O|   | 1. 16| If there are observable delays (greater than fifteen seconds) in the system’s response time, is the user kept informed of the system's progress? | O O O|   | 1. 17| Are response times appropriate to the task? | O O O|   | 1. 18| Typing, cursor motion, mouse selection: 50-1 50 milliseconds| O O O|   | 1. 19| Simple, frequent tasks: less than 1 second| O O O|   | 1. 20| Common tasks: 2-4 seconds| O O O|   | 1. 1| Complex tasks: 8-12 seconds| O O O|   | 1. 22| Are response times appropriate to the user's cognitive processing? | O O O|   | 1. 23| Continuity of thinking is required and information must be remembered throughout several responses: less than two seconds. | O O O|   | 1. 24| High levels of concentration aren't necessary and remembering information is not required: two to fifteen seconds. | O O O|   | 1. 25| Is the menu-naming terminology consistent with the user's task domain? | O O O|   | 1. 26| Does the system provide  v isibility:  that is, by looking, can the user tell the state of the system and the alternatives for action? O O O|   | 1. 27| Do GUI menus make obvious which item has been selected? | O O O|   | 1. 28| Do GUI menus make obvious whether deselection is possible? | O O O|   | 1. 29| If users must navigate between multiple screens, does the system use context labels, menu maps, and place markers as navigational aids? | O O O|   | 2. Match Between System and the Real World The system should speak the user’s language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order. | Review Checklist| Yes No N/A| Comments| 2. 1| Are icons concrete and familiar? | O O O|   | 2. 2| Are menu choices ordered in the most logical way, given the user, the item names, and the task variables? | O O O|   | 2. 3| If there is a natural sequence to menu choices, has it been used? | O O O|   | 2. 4| Do related and interdependent fields appear on the same screen? | O O O|   | 2. 5| If shape is used as a visual cue, does it match cultural conventions? | O O O|   | 2. 6| Do the selected colors correspond to common expectations about color codes? | O O O|   | 2. | When prompts imply a necessary action, are the words in the message consistent with that action? | O O O|   | 2. 8| Do keystroke references in prompts match actual key names? | O O O|   | 2. 9| On data entry screens, are tasks described in terminology familiar to users? | O O O|   | 2. 10| Are field-level prompts provided for data entry screens? |   |   | 2. 11| For question and answer interfaces, are questions stated in clear, simple language? | O O O|   | 2. 12| Do menu choices fit logically into categories that have readily understood meanings? | O O O|   | 2. 13| Are menu titles parallel grammatically? | O O O|   | 2. 4| Does the command language employ user jargo n and avoid computer jargon? | O O O|   | 2. 15| Are command names specific rather than general? | O O O|   | 2. 16| Does the command language allow both full names and abbreviations? | O O O|   | 2. 17| Are input data codes meaningful? | O O O|   | 2. 18| Have uncommon letter sequences been avoided whenever possible? | O O O|   | 2. 19| Does the system automatically enter leading or trailing spaces to align decimal points? | O O O|   | 2. 20| Does the system automatically enter a dollar sign and decimal for monetary entries? | O O O|   | #| Review Checklist| Yes No N/A| Comments| . 21| Does the system automatically enter commas in numeric values greater than 9999? | O O O|   | 2. 22| Do GUI menus offer activation: that is, make obvious how to say  Ã¢â‚¬Å"now do it†? | O O O|   | 2. 23| Has the system been designed so that keys with similar names do not perform opposite (and potentially dangerous) actions? | O O O|   | 2. 24| Are function keys labeled cle arly and distinctively, even if this means breaking consistency rules? | O O O|   | 3. User Control and Freedom Users should be free to select and sequence tasks (when appropriate), rather than having the system do this for them.Users often choose system functions by mistake and will need a clearly marked â€Å"emergency exit† to leave the unwanted state without having to go through an extended dialogue. Users should make their own decisions (with clear information) regarding the costs of exiting current work. The system should support undo and redo. #| Review Checklist| Yes No N/A| Comments| 3. 1| If setting up windows is a low-frequency task, is it particularly easy to remember? | O O O|   | 3. 2| In systems that use overlapping windows, is it easy for users to rearrange windows on the screen? | O O O|   | 3. | In systems that use overlapping windows, is it easy for users to switch between windows? | O O O|   | 3. 4| When a user's task is complete, does the system w ait for a signal from the user before processing? | O O O|   | 3. 5| Can users type-ahead in a system with many nested menus? | O O O|   | 3. 6| Are users prompted to confirm commands that have drastic, destructive consequences? | O O O|   | 3. 7| Is there an â€Å"undo† function at the level of a single action, a data entry, and a complete group of actions? | O O O|   | 3. 8| Can users cancel out of operations in progress? | O O O|   | 3. | Are character edits allowed in commands? | O O O|   | 3. 10| Can users reduce data entry time by copying and modifying existing data? | O O O|   | 3. 11| Are character edits allowed in data entry fields? | O O O|   | 3. 12| If menu lists are long (more than seven items), can users select an item either by moving the cursor or by typing a mnemonic code? | O O O|   | 3. 13| If the system uses a pointing device, do users have the option of either clicking on menu items or using a keyboard shortcut? | O O O|   | 3. 14| Are menus broad (many items on a menu) rather than deep (many menu levels)? | O O O|   | 3. 5| If the system has multiple menu levels, is there a mechanism that allows users to go back to previous menus? | O O O|   | #| Review Checklist| Yes No N/A| Comments| 3. 16| If users can go back to a previous menu, can they change their earlier menu choice? | O O O|   | 3. 17| Can users move forward and backward between fields or dialog box options? | O O O|   | 3. 18| If the system has multipage data entry screens, can users move backward and forward among all the pages in the set? | O O O|   | 3. 19| If the system uses a question and answer interface, can users go back to previous questions or skip forward to later questions? O O O|   | 3. 20| Do function keys that can cause serious consequences have an undo feature? | O O O|   | 3. 21| Can users easily reverse their actions? | O O O|   | 3. 22| If the system allows users to reverse their actions, is there a retracing mechanis m to allow for multiple undos? | O O O|   | 3. 23| Can users set their own system, session, file, and screen defaults? | O O O|   | 4. Consistency and Standards Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions. #| Review Checklist| Yes No N/A| Comments| 4. | Have industry or company formatting standards been followed consistently in all screens within a system? | O O O|   | 4. 2| Has a heavy use of all uppercase letters on a screen been avoided? | O O O|   | 4. 3| Do abbreviations not include punctuation? | O O O|   | 4. 4| Are integers right-justified and real numbers decimal-aligned? | O O O|   | 4. 5| Are icons labeled? | O O O|   | 4. 6| Are there no more than twelve to twenty icon types? | O O O|   | 4. 7| Are there salient visual cues to identify the active window? | O O O|   | 4. 8| Does each window have a title? | O O O|   | 4. | Are vertical and horizontal scrolling possible in each window? | O O O|   | 4. 10| Does the menu structure match the task structure? | O O O|   | 4. 11| Have industry or company standards been established for menu design, and are they applied consistently on all menu screens in the system? | O O O|   | 4. 12| Are menu choice lists presented vertically? | O O O|   | 4. 13| If â€Å"exit† is a menu choice, does it always appear at the bottom of the list? | O O O|   | 4. 14| Are menu titles either centered or left-justified? | O O O|   | 4. 15| Are menu items left-justified, with the item number or mnemonic preceding the name? O O O|   | 4. 16| Do embedded field-level prompts appear to the right of the field label? | O O O|   | 4. 17| Do on-line instructions appear in a consistent location across screens? | O O O|   | 4. 18| Are field labels and fields distinguished typographically? | O O O|   | 4. 19| Are field labels consistent from one data entry screen to another? | O O O|   | 4. 20| Are fields and labels left-justified for alpha lists and right-justified for numeric lists? | O O O|   | #| Review Checklist| Yes No N/A| Comments| 4. 21| Do field labels appear to the left of single fields and above list fields? | O O O|   | 4. 2| Are attention-getting techniques used with care? | O O O|   | 4. 23| Intensity: two levels only| O O O|   | 4. 24| Size: up to four sizes| O O O|   | 4. 25| Font: up to three| O O O|   | 4. 26| Blink: two to four hertz| O O O|   | 4. 27| Color: up to four (additional colors for occasional use only)| O O O|   | 4. 28| Sound: soft tones for regular positive feedback, harsh for rare critical conditions| O O O|   | 4. 29| Are attention-getting techniques used only for exceptional conditions or for time-dependent information? | O O O|   | 4. 30| Are there no more than four to seven colors, and are they far apart along the visible spectrum? O O O|   | 4. 31| Is a legend provided if color codes are numerous or not obvious in meaning? | O O O|   | 4. 32| Have pairings of high-chroma, spectrally extreme colors been avoided? | O O O|   | 4. 33| Are saturated blues avoided for text or other small, thin line symbols? | O O O|   | 4. 34| Is the most important information placed at the beginning of the prompt? | O O O|   | 4. 35| Are user actions named consistently across all prompts in the system? | O O O|   | 4. 36| Are system objects named consistently across all prompts in the system? | O O O|   | 4. 7| Do field-level prompts provide more information than a restatement of the field name? | O O O|   | 4. 38| For question and answer interfaces, are the valid inputs for a question listed? | O O O|   | 4. 39| Are menu choice names consistent, both within each menu and across the system, in grammatical style and terminology? | O O O|   | 4. 40| Does the structure of menu choice names match their corresponding menu titles? | O O O|   | 4. 41| Are commands used the same way, and do they mean the same thing , in all parts of the system? | O O O|   | 4. 42| Does the command language have a consistent, natural, and mnemonic syntax? | O O O|   | 4. 3| Do abbreviations follow a simple primary rule and, if necessary, a simple secondary rule for abbreviations that otherwise would be duplicates? | O O O|   | #| Review Checklist| Yes No N/A| Comments| 4. 44| Is the secondary rule used only when necessary? | O O O|   | 4. 45| Are abbreviated words all the same length? | O O O|   | 4. 46| Is the structure of a data entry value consistent from screen to screen? | O O O|   | 4. 47| Is the method for moving the cursor to the next or previous field consistent throughout the system? | O O O|   | 4. 48| If the system has multipage data entry screens, do all pages have the same title? O O O|   | 4. 49| If the system has multipage data entry screens, does each page have a sequential page number? | O O O|   | 4. 50| Does the system follow industry or company standards for function key a ssignments? | O O O|   | 4. 51| Are high-value, high-chroma colors used to attract attention? | O O O|   | 5. Help Users Recognize, Diagnose, and Recover From Errors Error messages should be expressed in plain language (NO CODES). #| Review Checklist| Yes No N/A| Comments| 5. 1| Is sound used to signal an error? | O O O|   | 5. 2| Are prompts stated constructively, without overt or implied criticism of the user? O O O|   | 5. 3| Do prompts imply that the user is in control? | O O O|   | 5. 4| Are prompts brief and unambiguous. | O O O|   | 5. 5| Are error messages worded so that the system, not the user, takes the blame? | O O O|   | 5. 6| If humorous error messages are used, are they appropriate and inoffensive to the user population? | O O O|   | 5. 7| Are error messages grammatically correct? | O O O|   | 5. 8| Do error messages avoid the use of exclamation points? | O O O|   | 5. 9| Do error messages avoid the use of violent or hostile words? | O O O|   | 5 . 10| Do error messages avoid an anthropomorphic tone? | O O O|   | 5. 1| Do all error messages in the system use consistent grammatical style, form, terminology, and abbreviations? | O O O|   | 5. 12| Do messages place users in control of the system? | O O O|   | 5. 13| Does the command language use normal action-object syntax? | O O O|   | 5. 14| Does the command language avoid arbitrary, non-English use of punctuation, except for symbols that users already know? | O O O|   | 5. 15| If an error is detected in a data entry field, does the system place the cursor in that field or highlight the error? | O O O|   | 5. 16| Do error messages inform the user of the error's severity? O O O|   | 5. 17| Do error messages suggest the cause of the problem? | O O O|   | 5. 18| Do error messages provide appropriate semantic information? | O O O|   | 5. 19| Do error messages provide appropriate syntactic information? | O O O|   | 5. 20| Do error messages indicate what action the user needs to take to correct the error? | O O O|   | 5. 21| If the system supports both novice and expert users, are multiple levels of error-message detail available? | O O O|   | 6. Error Prevention Even better than good error messages is a careful design which prevents a problem from occurring in the first place. | Review Checklist| Yes No N/A| Comments| 6. 1| If the database includes groups of data, can users enter more than one group on a single screen? | O O O|   | 6. 2| Have dots or underscores been used to indicate field length? | O O O|   | 6. 3| Is the menu choice name on a higher-level menu used as the menu title of the lower-level menu? | O O O|   | 6. 4| Are menu choices logical, distinctive, and mutually exclusive? | O O O|   | 6. 5| Are data inputs case-blind whenever possible? | O O O|   | 6. 6| If the system displays multiple windows, is navigation between windows simple and visible? | O O O|   | 6. | Are the function keys that can cause the mos t serious consequences in hard-to-reach positions? | O O O|   | 6. 8| Are the function keys that can cause the most serious consequences located far away from low-consequence and high-use keys? | O O O|   | 6. 9| Has the use of qualifier keys been minimized? | O O O|   | 6. 10| If the system uses qualifier keys, are they used consistently throughout the system? | O O O|   | 6. 11| Does the system prevent users from making errors whenever possible? | O O O|   | 6. 12| Does the system warn users if they are about to make a potentially serious error? O O O|   | 6. 13| Does the system intelligently interpret variations in user commands? | O O O|   | 6. 14| Do data entry screens and dialog boxes indicate the number of character spaces available in a field? | O O O|   | 6. 15| Do fields in data entry screens and dialog boxes contain default values when appropriate? | O O O|   | 7. Recognition Rather Than Recall Make objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate. | Review Checklist| Yes No N/A| Comments| 7. 1| For question and answer interfaces, are visual cues and white space used to distinguish questions, prompts, instructions, and user input? | O O O|   | 7. 2| Does the data display start in the upper-left corner of the screen? | O O O|   | 7. 3| Are multiword field labels placed horizontally (not stacked vertically)? | O O O|   | 7. 4| Are all data a user needs on display at each step in a transaction sequence? | O O O|   | 7. 5| Are prompts, cues, and messages placed where the eye is likely to be looking on the screen? | O O O|   | 7. | Have prompts been formatted using white space, justification, and visual cues for easy scanning? | O O O|   | 7. 7| Do text areas have â€Å"breathing space† around them? | O O O|   | 7. 8| Is there an obvious visu al distinction made between â€Å"choose one† menu and â€Å"choose many† menus? | O O O|   | 7. 9| Have spatial relationships between soft function keys (on-screen cues) and keyboard function keys been preserved? | O O O|   | 7. 10| Does the system gray out or delete labels of currently inactive soft function keys? | O O O|   | 7. 11| Is white space used to create symmetry and lead the eye in the appropriate direction? O O O|   | 7. 12| Have items been grouped into logical zones, and have headings been used to distinguish between zones? | O O O|   | 7. 13| Are zones no more than twelve to fourteen characters wide and six to seven lines high? | O O O|   | 7. 14| Have zones been separated by spaces, lines, color, letters, bold titles, rules lines, or shaded areas? | O O O|   | 7. 15| Are field labels close to fields, but separated by at least one space? | O O O|   | 7. 16| Are long columnar fields broken up into groups of five, separated by a blank line? | O O O|   | 7. 17| Are optional data entry fields clearly marked? O O O|   | 7. 18| Are symbols used to break long input strings into â€Å"chunks†? | O O O|   | 7. 19| Is reverse video or color highlighting used to get the user's attention? | O O O|   | 7. 20| Is reverse video used to indicate that an item has been selected? | O O O|   | 7. 21| Are size, boldface, underlining, color, shading, or typography used to show relative quantity or importance of different screen items? | O O O|   | 7. 22| Are borders used to identify meaningful groups? | O O O|   | 7. 23| Has the same color been used to group related elements? | O O O|   | 7. 24| Is color coding consistent throughout the system? O O O|   | 7. 25| Is color used in conjunction with some other redundant cue? | O O O|   | 7. 26| Is there good color and brightness contrast between image and background colors? | O O O|   | 7. 27| Have light, bright, saturated colors been used to emphasize data and h ave darker, duller, and desaturated colors been used to de-emphasize data? | O O O|   | 7. 28| Is the first word of each menu choice the most important? | O O O|   | 7. 29| Does the system provide  mapping:  that is, are the relationships between controls and actions apparent to the user? | O O O|   | 7. 30| Are input data codes distinctive? | O O O|   | . 31| Have frequently confused data pairs been eliminated whenever possible? | O O O|   | 7. 32| Have large strings of numbers or letters been broken into chunks? | O O O|   | 7. 33| Are inactive menu items grayed out or omitted? | O O O|   | 7. 34| Are there menu selection defaults? | O O O|   | 7. 35| If the system has many menu levels or complex menu levels, do users have access to an on-line spatial menu map? | O O O|   | 7. 36| Do GUI menus offer affordance: that is, make obvious where selection is possible? | O O O|   | 7. 37| Are there salient visual cues to identify the active window? | O O O|   | 7 . 8| Are function keys arranged in logical groups? | O O O|   | 7. 39| Do data entry screens and dialog boxes indicate when fields are optional? | O O O|   | 7. 40| On data entry screens and dialog boxes, are dependent fields displayed only when necessary? | O O O|   | 8. Fexibility and Minimalist Design Accelerators-unseen by the novice user-may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions. Provide alternative means of access and operation for users who differ from the â€Å"average† user (e. . , physical or cognitive ability, culture, language, etc. ) #| Review Checklist| Yes No N/A| Comments| 8. 1| If the system supports both novice and expert users, are multiple levels of error message detail available? | O O O|   | 8. 2| Does the system allow novices to use a keyword grammar and experts to use a positional grammar? | O O O|   | 8. 3| Can user s define their own synonyms for commands? | O O O|   | 8. 4| Does the system allow novice users to enter the simplest, most common form of each command, and allow expert users to add parameters? | O O O|   | 8. | Do expert users have the option of entering multiple commands in a single string? | O O O|   | 8. 6| Does the system provide function keys for high-frequency commands? | O O O|   | 8. 7| For data entry screens with many fields or in which source documents may be incomplete, can users save a partially filled screen? | O O O|   | 8. 8| Does the system automatically enter leading zeros? | O O O|   | 8. 9| If menu lists are short (seven items or fewer), can users select an item by moving the cursor? | O O O|   | 8. 10| If the system uses a type-ahead strategy, do the menu items have mnemonic codes? | O O O|   | 8. 1| If the system uses a pointing device, do users have the option of either clicking on fields or using a keyboard shortcut? | O O O|   | 8. 12| Doe s the system offer â€Å"find next† and â€Å"find previous† shortcuts for database searches? | O O O|   | 8. 13| On data entry screens, do users have the option of either clicking directly on a field or using a keyboard shortcut? | O O O|   | 8. 14| On menus, do users have the option of either clicking directly on a menu item or using a keyboard shortcut? | O O O|   | 8. 15| In dialog boxes, do users have the option of either clicking directly on a dialog box option or using a keyboard shortcut? O O O|   | 8. 16| Can expert users bypass nested dialog boxes with either type-ahead, user-defined macros, or keyboard shortcuts? | O O O|   | 9. Aesthetic and Minimalist Design Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility. #| Review Checklist| Yes No N/A| Comments| 9. 1| Is only (and all) information essential to decision making displayed on the screen? | O O O|   | 9. 2| Are all icons in a set visually and conceptually distinct? O O O|   | 9. 3| Have large objects, bold lines, and simple areas been used to distinguish icons? | O O O|   | 9. 4| Does each icon stand out from its background? | O O O|   | 9. 5| If the system uses a standard GUI interface where menu sequence has already been specified, do menus adhere to the specification whenever possible? | O O O|   | 9. 6| Are meaningful groups of items separated by white space? | O O O|   | 9. 7| Does each data entry screen have a short, simple, clear, distinctive title? | O O O|   | 9. 8| Are field labels brief, familiar, and descriptive? O O O|   | 9. 9| Are prompts expressed in the affirmative, and do they use the active voice? | O O O|   | 9. 10| Is each lower-level menu choice associated with only one higher level menu? | O O O|   | 9. 11| Are menu titles brief, yet long enough to communicate? | O O O|   | 9. 12| Are there pop-up or pull-down menus within data entry fields that have many, but well-defined, entry options? | O O O|   | 10. Help and Documentation Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation.Any such information should be easy to search, focused on the user’s task, list concrete steps to be carried out, and not be too large. #| Review Checklist| Yes No N/A| Comments| 10. 1| If users are working from hard copy, are the parts of the hard copy that go on-line marked? | O O O|   | 10. 2| Are on-line instructions visually distinct? | O O O|   | 10. 3| Do the instructions follow the sequence of user actions? | O O O|   | 10. 4| If menu choices are ambiguous, does the system provide additional explanatory information when an item is selected? | O O O|   | 10. | Are data entry screens and dialog boxes supported by navigation and completion instructions? | O O O|   | 10. 6| If menu items are ambiguous, does the system provide additional explanatory information when an item is selected? | O O O|   | 10. 7| Are there memory aids for commands, either through on-line quick reference or prompting? | O O O|   | 10. 8| Is the help function visible; for example, a key labeled HELP or a special menu? | O O O|   | 10. 9| Is the help system interface (navigation, presentation, and conversation) consistent with the navigation, presentation, and conversation interfaces of the application it supports? O O O|   | 10. 10| Navigation: Is information easy to find? | O O O|   | 10. 11| Presentation: Is the visual layout well designed? | O O O|   | 10. 12| Conversation: Is the information accurate, complete, and understandable? | O O O|   | #| Review Checklist| Yes No N/A| Comments| 10. 13| Is the information relevant? | O O O|   | 10. 14| Goal-oriented (What can I do with this program? )| O O O|   | 10. 15| Descriptive (What is this thing for? )| O O O|   | 10. 16| Procedural (How do I do this task? )| O O O|   | 10. 17| Interpretive (Why did that happen? )| O O O|   | 10. 8| Navigational (Where am I? )| O O O|   | 10. 19| Is there context-sensitive help? | O O O|   | 10. 20| Can the user change the level of detail available? | O O O|   | 10. 21| Can users easily switch between help and their work? | O O O|   | 10. 22| Is it easy to access and return from the help system? | O O O|   | 10. 23| Can users resume work where they left off after accessing help? | O O O|   | 11. Skills The system should support, extend, supplement, or enhance the user’s skills, background knowledge, and expertise —-not replace them. #| Review Checklist| Yes No N/A| Comments| 1. 1| Can users choose between iconic and text display of information? | O O O|   | 11. 2| Are window operations easy to learn and use? | O O O|   | 11. 3| If users are experts, usage is frequent, or the system has a slow response time, are there f ewer screens (more information per screen)? | O O O|   | 11. 4| If users are novices, usage is infrequent, or the system has a fast response time, are there more screens (less information per screen)? | O O O|   | 11. 5| Does the system automatically color-code items, with little or no user effort? | O O O|   | 11. | If the system supports both novice and expert users, are multiple levels of detail available. | O O O|   | 11. 7| Are users the initiators of actions rather than the responders? | O O O|   | 11. 8| Does the system perform data translations for users? | O O O|   | 11. 9| Do field values avoid mixing alpha and numeric characters whenever possible? | O O O|   | 11. 10| If the system has deep (multilevel) menus, do users have the option of typing ahead? | O O O|   | 11. 12| When the user enters a screen or dialog box, is the cursor already positioned in the field users are most likely to need? O O O|   | 11. 13| Can users move forward and backward within a field? | O O O|   | 11. 14| Is the method for moving the cursor to the next or previous field both simple and visible? | O O O|   | 11. 15| Has auto-tabbing been avoided except when fields have fixed lengths or users are experienced? | O O O|   | 11. 16| Do the selected input device(s) match user capabilities? | O O O|   | 11. 17| Are cursor keys arranged in either an inverted T (best for experts) or a cross configuration (best for novices)? | O O O|   | 11. 18| Are important keys (for example,  ENTER  ,  TAB) larger than other keys? O O O|   | 11. 19| Are there enough function keys to support functionality, but not so many that scanning and finding are difficult? | O O O|   | 11. 20| Are function keys reserved for generic, high-frequency, important functions? | O O O|   | 11. 21| Are function key assignments consistent across screens, subsystems, and related products? | O O O|   | 11. 22| Does the system correctly anticipate and prompt for the user's probab le next activity? | O O O|   | 12. Pleasurable and Respectful Interaction with the User The user’s interactions with the system should enhance the quality of her or his work-life.The user should be treated with respect. The design should be aesthetically pleasing- with artistic as well as functional value. #| Review Checklist| Yes No N/A| Comments| 12. 1| Is each individual icon a harmonious member of a family of icons? | O O O|   | 12. 2| Has excessive detail in icon design been avoided? | O O O|   | 12. 3| Has color been used with discretion? | O O O|   | 12. 4| Has the amount of required window housekeeping been kept to a minimum? | O O O|   | 12. 5| If users are working from hard copy, does the screen layout match the paper form? | O O O|   | 12. | Has color been used specifically to draw attention, communicate organization, indicate status changes, and establish relationships? | O O O|   | 12. 7| Can users turn off automatic color coding if necessary? | O O O|   | 12. 8| Are typing requirements minimal for question and answer interfaces? | O O O|   | 12. 9| Do the selected input device(s) match environmental constraints? | O O O|   | 12. 13| If the system uses multiple input devices, has hand and eye movement between input devices been minimized? | O O O|   | 12. 14| If the system supports graphical tasks, has an alternative pointing device been provided? O O O|   | 12. 15| Is the numeric keypad located to the right of the alpha key area? | O O O|   | 12. 16| Are the most frequently used function keys in the most accessible positions? | O O O|   | 12. 17| Does the system complete unambiguous partial input on a data entry field? | O O O|   | 13. Privacy The system should help the user to protect personal or private information- belonging to the user or the his/her clients. #| Review Checklist| Yes No N/A| Comments| 13. 1| Are protected areas completely inaccessible? | O O O|   | 13. 2| Can protected or confidential ar eas be accessed with certain passwords. O O O|   | 13. 3| Is this feature effective and successful. | O O O|   | System Title:__________________________ Release #: __________________________ Evaluator: __________________________   Date: __________________________ Primary Source Making Computers-People Literate.  © Copyright 1993. By Elaine Weiss ISBN: 0-471-01877-5 Secondary Source Usability Inspection Methods.  © Copyright 1994. By Jakob Nielsen and Robert Mack ISBN: 1-55542-622-0 SCREEN SHOTS Homepage Navigations via Categories Shipping and Returns Policies Frequently Asked Questions Navigations via Hyperlinked Images External Links Result Filtering

Persuasive Speech - Original Writing - 1562 Words

â€Å"Have you ever noticed when something goes horribly wrong there is someone offering tea and sympathy?† I was standing in the kitchen; hand on the faucet, when the phone started ringing. A sense of dread passed through me. No one called my house at this hour of the morning before I had coffee and cleared the fog from my mind. Time froze, as I heard my husband say hello, I thought this is going to be a long and bad Monday. I hated Mondays. I heard him say, â€Å"Hello, this better be good† and then there was quiet, I’ll tell her, one of us will call you back in a few minutes.† I could hear the clock ticking, the water running, and the birds outside the window chirping their happiness at being alive. I knew that my happiness was about to be†¦show more content†¦No biscuits, no jam, and cream there was nothing but a gaping chasm. Her soft English accent, after a lifetime in America, was now quiet forever. â€Å"Tea,† she often said is what helped her survive World War II. While everything was going wrong in the world around them, the Brits had tea to give them a sense of normalcy. I often thought she was a bit crazy having lived through the blitz. It must have made her a â€Å"bit daft† as she would always say. Nothing could keep a Brit from their tea. It is how she met my grandfather. The American pilot that would bring her to the states as his bride. Grandma always called him â€Å"that bloody yank† when she was aggravated by him. He never took no for an answer without a lot of convincing. The story of their meeting was not that of a fairy tale, the princess being swept off her feet by Prince Charming. My grandmother was a Women’s Service Volunteer. She drove a tea canteen van. She went around serving tea and snacks to the soldiers and rescue workers during the war. She was a young woman only 18 in 1938, barely out of finishing school when the call came for women to volunteer to support the military and the public to prepare in case of air raids. It was not glamorous like they show in the movies and on TV. As the war progressed and the bombings started, it was horrifying. She told stories of her friends and loved ones who lost their homes, their jobs, and some of them their lives. Grandmother